| Our Services |
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Our service delivery model is at every point guided by our compliance to international standards. This means that at any time we have reason to work together, you are assured of our dedication to your cause.
Based on our discussion with you and calling on our depth of experience, we are able to demonstrate our understanding of your requirements during presentation sessions specifically organised for you. This enables you to visualise the impact of our solution recommendation on your operations.
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| Our service offering is broadly divided into: |
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| Installation |
Our installation services includes the loading of our application on your operating environment and the tuning of this for optimal performance.
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| Software Implementation |
| The real value of your investment in any software solution can only be delivered through a qualitative implementation exercise. SystemSpecs' implementations are designed to achieve just this. Based on experience and professional depth, our consultants are able to flex the capabilities of our solutions to meet your business needs now and in the future. |
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| Training |
Continuing to derive incremental value from your software solutions demand that your people are frequently exposed to the full features and functionality of your system. We have a structured training programme with professionally designed courses in place to help you achieve this. |
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Maintenance & Support |
You will be glad to know that SystemSpecs will always be available to work with you in the every day use of software solutions provided by us.
At SystemSpecs we have put in place, a multi-channel customer support structure. You can always reach our service support consultants through dedicated telephone hotlines, email or better still, by directly logging in your problems on our . |
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| Bureau Service |
SystemSpecs operates a payroll management bureau service. This is for organisations who have adopted outsourcing as their standard, or who do not have the relevant internal skills or infrastructure to support their payroll operations and do not want to invest in such. |
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| Application Service Provision |
Recent developments in the global IT landscape indicate that many organisations want to optimise the use of the Internet in their operations. Being leaders in our industry, we have already invested in advanced infrastructure to help you realise such objectives. |
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| Data Security and Safety |
Continuity in business demands that your daily operations data are safeguarded and can be referenced whenever you wish to.
Our experience reveals that many organisations suffer data loss of great magnitude which in turn adversely affect their business operations. |
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Your issues, no matter how simple, are promptly addressed so that your operations can go on smoothly. Where there are no immediate solutions to your reported problems, our unique complaints monitoring software assists us in bringing such issues to the fore, escalate them within our system and ensure that you are regularly fed back on the resolution process till we solve your problem. |
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